Our jewelry is made from a carefully selected mix of high-quality materials.

Depending on the design, pieces may include 925 sterling silver, gold-plated or silver-plated brass, stainless steel, as well as freshwater pearls, natural gemstones, and natural crystals.

Some designs also feature high-quality imitation pearls, cubic zirconia, resin, and other durable modern materials.

All materials are skin-friendly and suitable for everyday wear.

The exact materials used for each piece are always listed in the product details.

Our jewelry is made from carefully selected, skin-friendly materials and is generally suitable for sensitive skin.

However, skin reactions can vary from person to person. If you have extremely sensitive skin or known allergies, we recommend reviewing the material details of each product carefully before purchasing.

We accept a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.

All payments are processed securely.

Once an order has been confirmed and paid, changes or cancellations are generally not possible, as we begin processing it promptly.

However, if you notice an issue or have special circumstances, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Shipping options and costs are displayed at checkout.

If you need your order urgently, please feel free to contact us via email or Instagram DM before placing your order — we’ll do our best to assist.

Most orders arrive within Germany and the EU in approximately 4–7 business days.

As most of our pieces are handcrafted, processing times may vary slightly.

If you need your order urgently, please feel free to contact us via email or Instagram DM — we’ll do our best to help.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Please make sure that:

• The item is unused, unworn, and in its original packaging
  

To initiate a return, please contact our customer service team first to receive the return address and further instructions.

To maintain the shine and beauty of your jewelry, we recommend avoiding prolonged contact with water, perfume, and harsh chemicals.

Gently wiping your jewelry with a soft, dry cloth after wear and storing it carefully when not in use can help preserve its appearance and extend its lifespan.

Our jewelry is primarily handcrafted in small batches, helping to reduce unnecessary production steps and material waste.

When it comes to packaging, we avoid over-packaging and minimize the use of plastic wherever possible, choosing simpler and more responsible solutions.

Yes. In addition to our online shop, Luumi Creative also has a physical concept store in Hamburg, where we curate and offer a selection of unique jewelry and design pieces.

Updates, events, and opening hours are shared on our website and social media channels.

You can contact us via email or Instagram DM.

We aim to respond to all inquiries as quickly as possible during business days.

📩 Email: info@luumi-creative.com

Instagram: luumicreative_